Qualidade da assistência de enfermagem à população idosa na atenção primaria a saúde.

Abstract

Changes in the population resulting from the demographic and epidemiological transition compel changes in health profiles, causing implications for the organization of health systems and services, thus making population aging a social problem of major importance and which promotes major challenges for health teams, especially the nursing professional. The objective was to evaluate the perception of the elderly regarding the nursing care provided in Primary Health Care. This is a descriptive field study with a qualitative approach carried out with 21 elderly people assisted by the Family Health Strategy, located in the Esperança neighborhood of the municipality of Cajazeiras-Paraíba. Data collection was carried out in March and April 2018 through a recorded interview guided by a semi-structured form. Inclusion criteria were the elderly living in areas covered by Community Health Agents and who had an adequate cognitive level to. The study complied with the ethical precepts set out in Resolution 466/2012 of the National Health Council, and was approved by the Ethics Committee of the Federal University of Campina Grande/Teacher Training Center under opinion No. 2,509,561. Three thematic categories were constructed: Category 1 - Assistance from the nursing team; Category 2 - Effective reception and resolution as a guarantee of the user's return to the service; Category 3 - Qualities and weaknesses of nursing care. It was found that the elderly perceive the provision of services by the nursing team in a limited way, despite presenting qualities, however, sometimes the team professionals are not properly recognized, demonstrating weaknesses in their assistance to the elderly public. It was possible to observe that welcoming and good communication have become synonymous with efficient care that help to satisfy the needs of users, but it is imperative that there is improvement in the services offered in order to promote comprehensiveness in health care. It also emphasizes the need to train professionals to work in Primary Health Care, with a view to providing horizontal health care, focusing on the demands of social actors, service users, and an interdisciplinary agenda of teamwork.