A qualidade no serviço público prestado pelo Hospital Municipal de Serra Branca - Paraíba.

Abstract

Public service has been a constant target of criticism by its users, especially in the health system. With this in mind, the present study seeks to analyze the quality of service to users, seeking to understand the level of quality of reception in the public services provided by the General Hospital of Serra Branca - PB. The study objective of this article is, therefore, to understand and analyze the method used by public administrators in relation to the services provided to society, taking into account the perception of users regarding access to services provided by the sectors of Public Administration and emphasizing the quality of the service provided, whether the needs of individuals and expectations regarding the public service on the part of users are met, and strategic plans to remedy flaws in the service method. For this to be possible, we carried out a field survey, using a satisfaction questionnaire with users of the Hospital Geral de Serra Branca - PB, the method by which we obtained the study data. We were able to conclude, therefore, that the service provided by this institution is at a regular level, and could be improved with the help of investments in the area.