SANTOS, D. N. F.; SANTOS, DESIREÊ NICOLE FEITOZA DOS; http://lattes.cnpq.br/6209760847047026; SANTOS, Desireê Nicole Feitoza dos.
Resumen:
This thesis aimed to analyze the dynamic capabilities and new business models of Information
Technology companies. In this sense, the research carried out supported the construction of
three articles, which represent chapters linked to the achievement of each objective initially
proposed. In general, a qualitative approach was carried out with different methodological
phases, with two bibliometric studies and a multiple case study. In the first article, a bibliometric
study was carried out on business models, between 1985 and 2020. In the second article, also a
bibliometric study, in this case, between dynamic capabilities and business models between
2012 and 2021. In both cases, Vosviewer support was used. The third article was a qualitative
multi-case study that analyzed how information technology companies created value in the
development of new business models as a result of the Covid19 pandemic through literature
review and semi-structured interviews. In this sense, three managers of IT companies were
interviewed. The results show that there is a remarkable dynamic capacity exercised as well as
the development of a course in the creation of value of these IT companies, thus generating a
remodeling of new business models in the most diverse sectors and organizations.