Capacidades dinâmicas, novos modelos de negócios e uma análise de empresas de tecnologia de informação impulsionadas pela pandemia do Covid-19.

Abstract

This thesis aimed to analyze the dynamic capabilities and new business models of Information Technology companies. In this sense, the research carried out supported the construction of three articles, which represent chapters linked to the achievement of each objective initially proposed. In general, a qualitative approach was carried out with different methodological phases, with two bibliometric studies and a multiple case study. In the first article, a bibliometric study was carried out on business models, between 1985 and 2020. In the second article, also a bibliometric study, in this case, between dynamic capabilities and business models between 2012 and 2021. In both cases, Vosviewer support was used. The third article was a qualitative multi-case study that analyzed how information technology companies created value in the development of new business models as a result of the Covid19 pandemic through literature review and semi-structured interviews. In this sense, three managers of IT companies were interviewed. The results show that there is a remarkable dynamic capacity exercised as well as the development of a course in the creation of value of these IT companies, thus generating a remodeling of new business models in the most diverse sectors and organizations.