GUERRA, T. S.; http://lattes.cnpq.br/7712378845863409; GUERRA, Thalya Silva. (BrasilCentro de Humanidades - CHUFCGUniversidade Federal de Campina Grande, 2024-05-24)
A call center is a remote or virtual interactive channel between companies and customers, which provides inbound, active and mixed service. With the evolution of management models, call centers have adapted to profile ...