LIMA; http://lattes.cnpq.br/3272306653706389; LIMA, Thiago Vinícius de Oliveira.
Résumé:
The emergence and spread of COVID-19 caused the death of hundreds of thousands of people
around the world, and generated an overload in the operation of health systems and the global
economy, leading many governments to take measures such as the adoption of social isolation
and the restriction of economic activities, triggering a series of changes and adaptability of
entrepreneurs. In this perspective, the creation of new strategies was fundamental for the
survival of many organizations. Thus, this article aims to identify the impacts and strategic
actions adopted by entrepreneurs to deal with the uncertainties caused by the COVID-19
pandemic. To support the analyses, a descriptive qualitative research was carried out,
comprising fifteen entrepreneurs from different segments, which were carried out semistructured
interviews and, later, the content analysis technique was applied. The results showed
that, while some branches portrayed financial problems, for the most part, others saw great opportunities and benefited from the demand that was generated. Furthermore, it was found
that some strategies were defined to overcome the crisis, with the predominance of investment
in dissemination and improvement of their social media. But different strategies also emerge,
such as shopstreaming and gifting actions.