Experiências com a escrita de servidores públicos federais em ambiente institucional.

Abstract

Language is present in various social situations. Be it in the family context, religious or professional, individuals are connected by common elements of the group linked through the language. Language, as a phenomenon, provides the interaction between human beings in the most diverse fields of discursive communication. In this research, the study of the writing modality of the language was demarcated, due to the chosen context: written communication institutionalized environment for professional activities purposes of employees of the civil service in the Federal University of Campina Grande. From this comprehension, with the support of the theoretical contributions of Bakhtin Circle on language and the considerations of Garcez (2004), Koch and Elias (2011), among others, about writing, there elected as a research question: What do administrative civil servants of a federal public university state about their writing experiences in an institutional environment? Aiming to answer the questions that arose, the main goal consisted of investigating the administrative civil servants’ experiences with writing in the institutional environment. More specifically, the research aimed to 1) analyze the conceptions of the writing of the civil servants involved in the research; 2) describe the experiences with writing of professional genres reported by the collaborating servants, and 3) identify writing activities in an institutionalized environment crossed by the use of digital platforms. The realization of this research is justified by the relevance of thinking about the writing practices that circulate within the University, but that are - still - little observed, since it does not refer to the perspective of the teacher or the student. Concerning the methodology, there was accomplished field research, with exploratory objectives and due to the object, it took on a qualitative nature. To generate the data, an online questionnaire was prepared as an instrument (Google Forms), sent from August 28, 2021 to September 13, 2021 to 56 (fifty-six) technical servants working at the Humanities Center (HC) of the Federal University of Campina Grande (UFCG). Among these, 30 (thirty) sent answers. The results showed the prevalence, on the part of the research collaborators, of the conception that writing has as a communicative instrument and that the interactional notion is still shy. It was noticed, regarding the written production, everyday experiences carried out through professional genres. However, even in daily routine, some difficulties involved these experiences in a way that the collaborators claimed to develop individual and collective strategies to give support to the learning and appropriation of these genres, which in contemporary times have used digital media. In this regard, the civil servants pointed out that the digital platforms did not change the essence of writing, but that these resources provide innovation in administrative practices.