Análise da satisfação com atendimento em Unidade Básica de Saúde: um estudo de caso na UBS Maria do Carmo Ramos em Sumé - PB.

Abstract

The provision of public services requires constant evaluation by users, with regard to the quality and level of satisfaction of the services. Sumé PB, with regard to medical and professional care, and the regularity of the services offered. As a research problem, we have: what is the level of satisfaction of users of the basic health service with the care and services that have been offered by the Basic Health Unit Maria do Carmo Ramos? This is an empirical and bibliographical, exploratory and descriptive research with qualitative analysis. As a data collection instrument, we used a semi-structured questionnaire, which were applied to a sample of 10% of the users assisted weekly by the doctor, dentist and nurse. Among the results of the survey, we highlight: most users had their expectations met with regard to the UBS services and assistance, evaluating them as satisfied and very satisfied (98%); the negative points of the aforementioned UBS, in the opinion of the users, refer to the fact that it could have greater agility in the delay in service and have a greater number of tokens for the demand; and the suggestions and possible improvements to be made in order to have a better climate, in the organization (providing more daily sheets) and in personnel (hiring more professionals).