Uma análise do uso do serviço prestado dos pequenos provedores de internet no Bairro das Malvinas, em Campina Grande, no contexto da pandemia da COVID-19.

Abstract

The pandemic, caused by COVID-19, changed the way of working, studying and carrying out common day-to-day activities. In this scenario, the use of the Internet has become an indispensable tool to reduce face-to-face contact between people. However, access can be difficult due to costs for installation and maintenance in regions far from large centers. Small Internet Providers serve customers from the most remote neighborhoods to the countryside at more affordable prices. In this work, an exploratory research was carried out that evaluated the performance of Small Providers in the Malvinas neighborhood in Campina Grande. Data was collected from users and local providers, showing that users use the services of local providers due to the quality and affordable price. On the other hand, providers understand that they serve mostly low-income people and seek to keep prices affordable.