Melhoramento do processo da construção civil por meio da aplicação das ferramentas da qualidade: estudo de caso canteiro de obras em Petrolina - PE.

Abstract

The construction industry has experienced a boom becoming one of the most representative national economy. However its production processes have a lower yield than other sectors. Thus the present study aimed to improve the level of service at a construction site in the city of Petrolina - Pe through the application of quality tools. The work resulted in proposals realistic mechanisms for quality control and maintenance of the process flow starting from the thought of lean production.