O que preciso ver para doar? desenvolvimento de um sistema de indicadores de desempenho para organizações da sociedade civil.

Abstract

As well as First and Second Sector organizations, as well as Third Sector organizations need resources to achieve their objectives. To this end, an assessment of Civil Society Organizations through organizational performance indicators will enable organizations to better manage, as it will explain the results and impact they are providing to society, in addition to improving fundraising and recognition of their activities before the public. the community society it serves. Therefore, this dissertation aimed develop a valid system of indicators for evaluating efficiency, efficacy and effectiveness for Civil Society Organizations of local development with a focus on sustainability. Initially, a bibliometric study was carried out to learn about performance indicators and studies on the subject, followed by the elaboration of a scale of performance indicators based on the literature and vision of managers working in the Third Sector and in the area of local development with a focus on sustainability. The results emphasize that performance evaluation is important in measuring organizational performance, providing social organizations with a satisfactory development of their actions, to supervise their activities, to ensure that their objectives are achieved, and to attract potential donors. In addition, a system with 50 indicators of efficiency, efficacy and effectiveness was developed for non -profit organizations that can support strategic management and management decision -making focused on maintaining and executing actions performed by civil society organizations.