COSTA, Andrea.; PEREIRA, Alexandre Wállace Ramos.; REGO, Sidnéia Maia de Oliveira.; MENEZES, Edivaldo Rabelo de.; SOUZA, José Paulo de. (BrasilUFCGUniversidade Federal de Campina Grande, 2014)
Organizations are increasingly concerned about the quality of products and services offered in
the pursuit of customer satisfaction, when one considers the private sector and users in regard
to public organizations. In ...