OLIVEIRA, Fladiana Cristina Gomes de.; SOSA, José Paulo de.; BARRETO, Ana Lúcia Brenner Miranda.; PEREIRA, Alexandre Wallace Ramos.(BrasilUFCGUniversidade Federal de Campina Grande, 2014)
The service sector has grown considerably worldwide . The evolution of society ,
globalization and technological advances are factors that have contributed to the outstanding
growth of the industry and its strong performance ...
COSTA, Andrea.; PEREIRA, Alexandre Wállace Ramos.; REGO, Sidnéia Maia de Oliveira.; MENEZES, Edivaldo Rabelo de.; SOUZA, José Paulo de.(BrasilUFCGUniversidade Federal de Campina Grande, 2014)
Organizations are increasingly concerned about the quality of products and services offered in
the pursuit of customer satisfaction, when one considers the private sector and users in regard
to public organizations. In ...
