Análise da cognominação dos cidadãos no âmbito do Sistema Único de Saúde de Campina Grande - PB: um estudo transversal.

Abstract

Since the creation of the Unique Health System (UHS), by the approval of the Law 8080/90, the Health Ministry, and also the majority of public Brazilian organizations and the international medicine journals, doesn’t agree about how the citizen who uses the UHS must be referred. We searched to determinate the most receptive cognomen, into the hypothesis that the appropriated denomination improves the treatment in UHS, optimizing the evolution of the health-sick process. Methods: We applied questionnaires to random people, into hospitals and public places evaluating the most used terms, e.g. patient, sickly, client and user. Results: We determinate that the term patient, is the most receptive one, and most coherent with the practice of health. We got that the relationship medical-patient contributes directly in the evolution of the citizen disease. We noted that the delay in the reception is the main cause of dissatisfaction with the UHS. Our results indicate the divergence and incongruence of the literature, planning standardization in the method of denomination. Conclusion: the analyses of the most receptive surname for the citizen leads to the creation of a most effective link between them and the health professionals, leading the healthiest evolution of the disease-health process.