ALBUQUERQUE, V. J. R.; http://lattes.cnpq.br/3338385698938813; ALBUQUERQUE, Valdênia Juliana Ribeiro. (BrasilCentro de Humanidades - CHUFCGUniversidade Federal de Campina Grande, 2009)
This study addresses the research that seeks to evaluate the quality of services offered by the
transport company values from the perspective of the manager and customers on the
five dimensions of service quality. Thus, ...