Avaliação dos fatores higiênicos e motivacionais: um estudo de caso em uma empresa do setor de limpeza.

Abstract

Motivation leads people to perform a certain task, striving for the purpose of achieving goals whether personal or professional. Understanding human motivation is an arduous task for leaders, psychologists, and administrators. Despite the large number of theories and hypotheses, motivation still remains a major challenge. The perceptions of each person are subjective and for this reason, each worker has different specific needs. In this way the present research aims to evaluate the hygienic and motivational factors in the work environment, according to the Herzberg Theory, through a case study with the application of a questionnaire in a cleaning company, thus evaluating the degree of satisfaction Of their workers with regard to working conditions.