Proposta de melhoria de comunicação interna da Secretaria de Recursos Humanos da UFCG com auxílio de um chatbot.

Abstract

This document aims to offer strategies and instruments to be implemented within the scope of the Human Resources Secretariat of the Federal University of Campina Grande with the aim of improving the internal communication of users in this sector, with the assistance of a conversational agent (chatbot) that can contribute with an interaction with simple access, easy handling and service offering in real time. In this sense, this project aims to present a virtual assistant that provides the modernization of Administration, as well as taking advantage of technologies and innovations that are already established in the private sector and that can adapt to the current public management model, with theoretical support in conceptualization and attributes of Artificial Intelligence, through conversational resources (chatbots).