LIMA, M. D.; http://lattes.cnpq.br/2903671849480241; LIMA, Maria Dilma de.
Resumo:
Software programming, in most cases, is done with little
contribution from man-machine interaction experts. To
the user of the majority of software applications the
interface is none other than the system itself, and the
software market has already awaken to the fact that is
necessary to plan the product's quality, in particular its
interface, to incorporate competitive differentials.
This dissertation highlights the importance and
necessity of the software design approach (in the
domain of Design, Ergonomy and Man-Machine
Interaction) for the development of home banking
projects with high usability.
Through a research on perceived quality done with
users of the BB Personal Banking, as well as an
analysis of the interaction problems detected in the
application usage, design directives more adapted to
this kind of user profile are proposed.
Based on the principles of Design, Ergonomics,
Usability and Quality Function Deployment (QFD)
principles, a new interface version for the BB Personal
Banking is proposed.