Planejamento da qualidade de sistemas de home banking: abordagem com foco no usuário e estudo de caso do BB personal banking.

Abstract

Software programming, in most cases, is done with little contribution from man-machine interaction experts. To the user of the majority of software applications the interface is none other than the system itself, and the software market has already awaken to the fact that is necessary to plan the product's quality, in particular its interface, to incorporate competitive differentials. This dissertation highlights the importance and necessity of the software design approach (in the domain of Design, Ergonomy and Man-Machine Interaction) for the development of home banking projects with high usability. Through a research on perceived quality done with users of the BB Personal Banking, as well as an analysis of the interaction problems detected in the application usage, design directives more adapted to this kind of user profile are proposed. Based on the principles of Design, Ergonomics, Usability and Quality Function Deployment (QFD) principles, a new interface version for the BB Personal Banking is proposed.