GALDINO, Y. L.; GALDINO, Yally de Lima.
Abstract:
Mantis Bug Tracker is a web tool that focuses on managing defects (bugs) in software during its development and evolution process. It provides a database of defects reported by users, development teams, and quality teams. The moti-vation for using a tool like Mantis is that a high number of bugs in software causes customer fatigue, devalues the product, costs rework, and risks financial and business losses. In 2009, for example, a Google programmer added a backslash to URLs and the site was flagged as malware for about an hour, generating a total loss of almost US$3 million. This paper aims to present an approach to support risk analysis in Mantis Bug Tracker, identifying critical points in a system through the analysis of bugs reported by customers. Based on the study of these bugs, it is possible to understand their cause and thus create actions to eliminate them or have a faster response if they appear. This will bring benefits to the company that develops it in terms of time, cost, learning curve and greater customer satisfaction.
