FERREIRA, W. A.; http://lattes.cnpq.br/1147321898469814; FERREIRA, Williamberg de Albuquerque.
Abstract:
Schedule management and customer service are tasks that take off a good amount of the working hours from the hands of a small service provider, who in many cases, manages and runs the business on its own. Making more with the available time is crucial to be able to get better results and to keep the business up and running. This work has the goal of proposing the development of a web application which gives the entrepreneur a way to provide information about its business and to maintain a schedule of all the upcoming services and open spots available to its customers. On the customer side, the system offers a way to visualize the necessary information about a certain service and the possibility of booking them by the customer’s availability and convenience, without any need of previous contact with the service provider. The solution was rated 4.7 out of 5 by 23 users divided in two separate groups: Service providers and customers. This satisfaction rating demonstrates the effectiveness of the proposed solution.
