Gestão da qualidade: estudo de caso em uma indústria do setor têxtil.

Abstract

In this study, the approach was the application of quality tools in a men's clothing company located in Santa Cruz do Capibaribe, Pernambuco. Given the challenging context in which the company was facing difficulties in maintaining quality standards, mainly due to the outsourcing of production processes to outsourced companies, the work began with a comprehensive theoretical review. The theoretical basis includes fundamental concepts of quality management and deepening of quality tools such as; Pareto Diagram, GUT Matrix, Ishikawa Diagram, as an Action Plan. The analysis carried out revealed a critical challenge related to the monthly loss of parts in the company, highlighting the urgency of intervention. The study was essential to identify and raise awareness about these losses, in addition to proposing a strategic action plan. This plan aims not only to mitigate compliance errors, but also to restructure quality control processes, adapting them to the challenging dynamics of the outsourced production chain, through the implementation of more efficient and adaptable practices.