Autosserviço na Gestão de Pessoas: percepção dos gestores de pessoas sobre o uso das tecnologias digitais n IFPB

Abstract

The growing use of digital technologies in people management activities is a reality that began in the 1990s and is currently part of the digital transformation strategy and Digital Government initiatives of the Brazilian public administration to provide less bureaucratic, simplified, transparent, efficient and less costly services. This study focuses on the use of digital technologies for self-service in people management in the federal public sector. The main objective of this study is to analyze how people managers at the Federal Institute of Education, Science and Technology of Paraíba (IFPB) perceive the digitalization of people management services. To achieve this objective, three types of studies were used: documentary, descriptive and case studies. The documentary research helped define the normative and legal framework for digital transformation in the context studied. The descriptive research involved the collection and analysis of qualitative data to understand the phenomenon. The case study analyzed the context in its particularity and complexity. The data were collected through documentary research, semi-structured interviews and participant observation. The Atlas.ti 23 software was used to analyze the data, using the content analysis technique. The results obtained highlight improvements that make the sector more strategic and efficient, as they provide faster responses, safe deliveries, transparency, greater productivity, quality of service, faster communication and dissemination of information, simplified and standardized services in applications, convenient access to services through self-service, new ways of working, cost reduction and more accurate and up-to-date registration records. On the other hand, the research highlighted emerging challenges in the use of technologies that need to be managed, such as the development of an organizational culture focused on learning digital skills, training, inclusion of employees, distancing and intrusiveness.