SMART-HCI: uma estratégia para aprendizagem organizacional em ambientes de projeto de IHC.

Abstract

Increasingly, new mechanisms have emerged to support organizational learning in software development environments, encouraging collective learning and knowledge sharing among professionals. However, in human-computer interaction (lHC) projects, the methodologies do not provide for a systematic and organized approach to organizational learning, which makes it difficult to learn and use these methodologies. In addition, there are a large number of methodologies and formalisms by the underutilized lHC, without practical use in large scale. Generally, each team works with a different methodology and, in many cases, informal and internally developed by the software development team. In this context, a strategy was proposed to support organizational learning in lHC project environments (SMART/HCl), conceived from an implicit knowledge management strategy and a training workflow. Result of an investigation about the learning process in lHC between some teaching, research and interface design communities in Brazil. SMART-HCl is based on already established methods for distance and face-to-face teaching, providing mechanisms so that a new member in an IHC project team can quickly learn, in a managed way, the interface design practices used, considering other experiences of learning.