OLIVEIRA, A. S.; OLIVEIRA, Andréia da Silva.
Abstract:
This is an exploratory and quantitative research whose general objective
was to evaluate the perception of the population in relation to the services provided by
the Center for Psychosocial Care in the city of Sumé, State of Paraíba. The
Psychosocial Care Centers are local health units that have a defined ascribed
population, offering services and actions related to mental health. Possessing a work
proposal based on the tripod interdisciplinary team, family and the individual
therapeutic project, such center perform the psychosocial rehabilitation of users with
controlled (non-acute) controlled mental disorders, granting autonomy to users, taking
advantage of community resources and training the social skills. For this reason, they
are considered as similar to the Family Health Strategy. The data collected in the
present research demonstrate that the Municipal Health Department needs to
thoroughly review the nature of the services provided by the Psychosocial Care Center,
to better qualify the professional team that carries out its functional activities, aiming to
provide a better reception to the user, quality services and that have resolutiveness.
And, be provided by professionals who know how to pass on to the user confidence,
credibility and readiness. This is because the users of this center are not satisfied with
the quality of the services offered, especially with regard to individual care, since it was
rated as being bad or very bad by 70% of the interviewees.