Avaliando a percepção da população em relação aos serviços prestados pelo Centro de Atenção Psicossocial no Município de Sumé, Estado da Paraíba.

Abstract

This is an exploratory and quantitative research whose general objective was to evaluate the perception of the population in relation to the services provided by the Center for Psychosocial Care in the city of Sumé, State of Paraíba. The Psychosocial Care Centers are local health units that have a defined ascribed population, offering services and actions related to mental health. Possessing a work proposal based on the tripod interdisciplinary team, family and the individual therapeutic project, such center perform the psychosocial rehabilitation of users with controlled (non-acute) controlled mental disorders, granting autonomy to users, taking advantage of community resources and training the social skills. For this reason, they are considered as similar to the Family Health Strategy. The data collected in the present research demonstrate that the Municipal Health Department needs to thoroughly review the nature of the services provided by the Psychosocial Care Center, to better qualify the professional team that carries out its functional activities, aiming to provide a better reception to the user, quality services and that have resolutiveness. And, be provided by professionals who know how to pass on to the user confidence, credibility and readiness. This is because the users of this center are not satisfied with the quality of the services offered, especially with regard to individual care, since it was rated as being bad or very bad by 70% of the interviewees.