Ferramentas da qualidade: um estudo de caso aplicado a uma indústria do setor alimentício.

Abstract

This research has as its objective to analyze the performance with regard to the variability of two modelers of the French type bread production line of 40g, through the tools of quality and statistical process control in a frozen pasta industry. Through the obtained data the inference was made by means of a statistical software to be soon afterwards consummated in the study of the statistical control of the process and application of the quality tools. The analysis provided the identification of a problem of weight variation between the bread dough units. Because of the problem, a cause and effect diagram and a 5W2H action plan were developed in order to identify the possible causes for this process and indicate the direction of actions that should be performed and implemented. The use of Quality Tools and Statistical Process Control was successful. The analysis of the results provided a response: the weight variation between the mass units. Thus, it was necessary to prepare a proposal to eliminate the problem, since the machinery studied is also used for the processing of several items, thus causing a cascade effect that tends to reach the rest of the products in the production line.