Motivação no serviço público: estudo de caso com servidores técnico-administrativos em educação.

Abstract

Considering the great importance of the human factor for the good performance of organizations, the present study aims to investigate whether the Technical-administrative Servants in Education of the Federal University of Campina Grande, Campus Sumé-PB, are motivated to carry out their activities. The work was elaborated taking as starting point the exposition of the meaning of motivation and some of the main theories that surround the theme were delineated. The methodology is exploratory-descriptive, has a quantitative character and it was chosen by the technique of case study with application of questionnaire, in order to verify the motivational and hygienic factors present and / or absent in the scope of work. For the interpretation of the data, Herzberg's Two Factor Theory was adopted. More than half of the interviewees considered that the following motivational factors are present: "work compatible with the duties of the position", "level of responsibility of the position", "recognition for the work performed" and "professional achievement with the work performed". They cited hygienic factors present: "work environment favorable to the development of activities", "good relationship with colleagues and immediate leadership" and "compensation compatible with the duties of the position." And extrinsic factors to be improved: "reduction of workload", "higher quality of life in the work environment", "server training" and "equal treatment". From the data collected, it can be deduced that at least the majority is satisfied with the work, at the same time that it was possible to direct the Human Resources Management regarding the actions that can be taken in order to establish an environment conducive to motivation.