Avaliação do nível de satisfação dos beneficiários dos programas sociais do Governo Federal – Serra Branca – PB.

Abstract

This report deals with a study formulated through research carried out by with the beneficiaries of the Social Programs of the Federal Government in Serra Branca-PB. The first chapter is an explanation of the Municipality of Serra Branca and description of assistance programs offered by the Federal Government. The second chapter presents the area of activity: theme, justification, objectives and established schedule. In the third chapter is described the Theoretical Foundation, made through a quality-oriented bibliographic research in services. The fourth chapter refers to the methodology applied and the fifth chapter to the description of the results, conclusions and then the references as well as the annexes.