Aplicação de ferramentas de gestão e melhoria na cadeia de valor de uma hamburgueria gourmet na cidade de Sumé.

Abstract

The paper presents a study aimed at identifying and implementing tools to assist in reducing lead time of the production process in a hamburger. For this known to the whole company as well as its production process. Through research it was found that reducing the lead time increases capacity and provides fast delivery of the product. To reduce the lead time of production were proposed changes in the company, with the application of some of the modifications improvements were obtained, reaching the objective of the work. Improvements that could not be carried out, or are underway and were justified. There was also a comparison of the current state to the future state. The case study is exploratory and descriptive qualitative, uses a literature search on the pillars of Quality Management.