Gestão do conhecimento: estudo das sete dimensões, propostas por Terra (2005), em uma instituição de ensino de Campina Grande - PB.

Abstract

The advent and evolution of the Globalization process have made many changes in the business world, creating an environment of great complexity to the organizations and driving them to break old paradigms, transferring the focus of production/profit on the administrative process to the knowledge, which now has becoming the most precious thing to the organizations. The creation and implantation of processes that generate, store, manage and disseminate the knowledge represent the newest challenge to be faced by the companies. This study has by general goal to evaluate of the Knowledge Management, from the seven dimensions proposed by Terra (2005), on a private Education Institution, located in the city of Campina Grande-PB. In this research, qualified as exploratory, descriptive and case study, some instruments of data collection have been used, such as a qualitative participant observation and a quantitative questionnaire applied along the directors, coordinators and teachers from the Education Institution, aiming to identify how is strategy and high management, organizational culture, organizational structure, human resources management, informational systems, analysis of results and learning with the environment influence the generation of knowledge within the IE. With the collected data it was possible to conclude that the studied institution is at a good level regarding its knowledge management, showing good results in all dimensions. Its highlight is regarding the dimension of informational systems, in aspects related to organizational culture and some human resource practices. Although, it lacks on the following points: the way of checking the remuneration, inaction of temporary teams dedicated to creating new projects as well as the non-use of informal environments as a mean to exchange relevant ideas.