Liderança e desempenho organizacional: um estudo realizado nas lojas Riachuelo filial Campina Grande – PB.

Abstract

In the global context in which organizations are introduced and subject it is fundamental the figure of the leader as a factor of change and able to interact in this competitive environment providing better results. However it is worth emphasizing that organizational results depends on the human factor to exist. In this case the intellectual capital developed by the professionals should always comes good level of satisfaction and motivation for organizational performance be effective. The general objective of this research is to examine relationships between leaders' actions and performance of employees with regard to the best performing sector in the credit section of a self-service store. About the purposes, the methodology adopted was the exploratory research, and about the means, it is a field research. The research technique is characterized as intensive direct observation, through observation and direct extensive documentation. The research instrument was a questionnaire prepared by the Likert scaling model. For data processing it was used the quantitative approach. The study unit was the Riachuelo stores Subsidiary Campina Grande - PB, in particular the Department of installment plans. The results obtained show that exist the relationship between leadership and performance, and it is possible to be acquired in organizations. Based on the variable leadership, which is the object of this research, some indicators pre-determinants influenced the performance of employees.