A qualidade no serviço público na saúde: estudo de caso do ESF mãe Xandu no município de Sumé-PB.

Abstract

This paper presents a study on the ESF Mother Xande the city of Sumé-Paraíba. Its main objective is to analyze the quality of care of the ESF Mother Xandu. Checking which the actions and instruments used to good care. Methodologically, this research is descriptive and exploratory, using the literature and field research. As data collection technique is used with the observation of a questionnaire and graphics. The research universe is constituted by the Family Health Strategy (FHS) Mother Xandu of Sumé / PB. In this sense, the research subjects will be the user population of this service. The research seeks to address instruments and actions of the quality of service currently. As a result, can be concluded that the quality of public health services is poor people's needs. Regarding the quality of care there are still many flaws in the system and little attention to human resources. In this light the solution would be alternative tools needed to have a good customer service. It is therefore feasible and relevant to the implementation of ombudsman in the municipal health department in order to prevent acts of negligence, malpractice and recklessness. Building a municipal inspection policy which should endeavor to meet the quality, care and patient safety in health care.