Percepção da gestão da diversidade: um estudo com trabalhadores homossexuais de um contact center em Campina Grande – PB.

Abstract

At present, or the world of work passes through numerous transformations. Força de trabalhotem becomes more and more diversified e or corporate space passou to be sharedand disputed by individuals of different genres, ethnicities, gerações, religiões, e tambémSexual orientations. This study looked for percepção two workmen homossexuais percepçãoquanto à gestão da diversidade, com or intuito de conhecer through da vivência dehomossexuais no trabalho market, as preconceito and discriminação situations,considering Gestão da Diversidade as a theoretical basis. A search was carried out with fourtelemarketing operators from a Contact Center company located in the city ofCampina Grande / PB. For the queue of data, foram conducted individual interviews com umRoteiro semi-structured. The results presented are organized in a way that responds tospecific objectives: to recognize the organization of jobs, charges and tasks of two workers;analyze the interpessoais interpessoais non ambient de trabalho; identify the situations experiencedof discrimination and sexual orientation and forms of confrontation. From analysis twogiven to diversity foi percebida within the organization in aspects such as: genre, cor, raça,religião, idade, grau de educaidade, physical deficiency, sexual orientation, not related toEntrance to the organization and opportunities of crescimento. Nas experienced orpreconceito é manifested through direct or indirect ações de discriminação, agressõesverbais, intimidação through aggressive behaviors and ameaças à integridade physical emoral. A discriminação part of clients and colleagues of trabalho of nível Hierárquico equal ousuperior, you are undivided agents who fear preconceitos com homossexuais, pessoas adeptasto a religion that condemns homossexuality and homossexuais with behaviormasculinized that discriminate against homossexuais with effeminate behavior. Or beenpossibilitou a percepção about questões not initially considered as or object ofanalyze, as or regional preconceito. Or confrontation à discriminação sofrida by customers éforbidden to trabalhador, quanto à discriminação sofrida by colleagues from trabalho é feito naform of distancing avoiding a major exposure. Percebe-se a Necessity oforganizational culture research allowing the company to condemn fatres thatThe most influential non-work environment, as well as other casestypes of sex orientations and gender identities.