ARAUJO, R.M.; ARAÚJO, Raphael Martins.
Abstract:
In a competitive and globalized world like never before, organizations have in people their
biggest differential. Then, the interest for their satisfaction and Quality of Working Life
emerged, in way to guarantee better organizational performances.
This research paper had as prime objective analyze the aspects related to the Quality Working
Life of the employees of JadLog Encomendas Expressas Ltda's filial, located in the city of
Campina Grande - PB.
The chosen model for the realization of this study came from the Richard Walton's model that
covers 8 (eight) criterions, each one with their respective indicators. It includes elementary
questions to job execution, priorizing hygienic questions, physical conditions, aspects related
to security and remuneration without disrespect other elements mentioned by other theorists.
For each one of the criterions, the research tried to determinate the satisfaction level of the
employees, verifying if they are or not suitable to their needs and/or expectations.
About the used methodology, a research of descriptive and explorer character was carried
through. The instrument used to collect information was a formal questionnaire, with 34
questions, applied to each of the company’s employees.
Referring to the results, concluded that are many critical points of insatisfaction of the
employees’ Quality of Working Life, demonstrating the need of Human Resources Politics
and philosophy reformulation.