O grau de eficiência da diretoria de apoio às escolas da Secretaria de Educação de Campina Grande - PB na gestão do Programa Nacional de Alimentação Escolar (PNAE).

Abstract

This present work on investigations of the Campina Grande-Pb Administration in Support of Schools of the Campina Grande-Pb Secretary Education, has as its main axis the degree of efficiency of services provided by it. Beginning from the conceptual basis that ranges from the design history of education in Brazil, the text is separated in the following parts: Introduction, Theoretical Fundaments, Methodology, Presentation of the Results and Analysis Plus Conclusion. This research's aiming identify the degree of efficiency of Directors in Support of Schools from the analytical verification of the satisfaction of users of direct services provided by it. Considering determinant variables such as: accessibility to the sector, levei of bureaucracy, good manners of employees, availability of documents, speed and quality of answers, quality of care, etc. The methodology used has a explanatory character, descriptive and quantitative, having as the starting point the bibliographic raising about the subject, followed by field research with the interview of the principais of schools and kindergartens of Campina Grande-Pb. After acquired the answers with the interviewees, managers ali results of the questions about the subject, the data was put in the Microsoft Excel software as an accessory for tabulation and classification. With the results obtained and analyzed realizes that the degree of efficiency of Administration is in good levei, that according to the theoretical parameters of the study developed. That finding makes it clear that users of services provided by the Administration are satisfied with the way in which this service is provided. It takes into account also that, as one of the factors determining the efficiency of an industry, continuous improvement should be pursued diligently. For this assessment does not generalize to other sectors, because it requires further study, which is that one should seek the interest of serving the public well, efficiently, if multiply to ali sectors and services provided by the government.