LIMA, A. A.; LIMA, Agnodicéia de Araújo.
Résumé:
The organizational management practices in recent years, considerable changes which have been provoked. For companies to remain competitive in today's globalized environment, it is essential that innovate and constantly their products, processes and operations. In this context, an area that is growing and gaining importance is the logistics, and it is through his understanding that the company generates value of time, place and quality, thus becoming an indispensable tool for increasing customer satisfaction.
Through this study in a pizzaria in the city of Sumé-PB, it was possible to analyze a real work situation, identify problems in the management of orders and deploy a new method, and as a consequence, verify the performance improvement activities, reducing costs and increasing productivity.
