OLIVEIRA, R. P.; http://lattes.cnpq.br/8229375116009759; OLIVEIRA, Ruan Pierre de.
Resumo:
Crowdsourcing techniques try to use the experience, intelligence or knowledge of a
large population on a matter, for the development or potentially quick economic
improvement and troubleshooting. The participation of users is the main point for
proper operation of these techniques. However, keeping a population contributing
effectively in a community is not an easy task, so increasingly crowdsourcing is
associated with other techniques, such as gamification. As such, the combination of
techniques has aroused the interest of researchers for use in various fields, including the
health area. In the fight against dengue, when it would be helpful if the government
allied with the population, crowdsourcing and gamification have been used very little.
This dissertation aimed to contribute to an application of crowdsourcing and
gamification in combating dengue. Dengue is a neglected disease, named as such for
attracting less investment in research than AIDS, cancer, tuberculosis and malaria that
makes dengue more lethal and having an increasing mortality rate. In Brazil, the fight
against dengue is typically assigned to two government agencies: Environmental
Monitoring - VA and epidemiological surveillance - VE. However, these bodies usually
have insufficient materials, structural resources and human workers for a more effective
fight in terms of the following indicators of success: number of notifications, time of
action and decision-making, and degree of integration of VA / VE. The research
question that this Masters Dissertation addresses is: "Would a collaborative system
based on key concepts of crowdsourcing and gamification favorably influence such
indicators of success?" In the case, the system will use the above concepts and will be
available on a Web platform with access via mobile computing devices (inclusive). The
methodology used to develop the software was XP, which is recommended when the
goal is to deliver the features quickly and efficiently. This research was conducted in
partnership with the VA and VE of the Campina Grande - PB city, and had as a
methodological feature some exploratory studies, such as field research to meet the
operational processes of the VA and VE teams, semi-structured interviews with
members of the VA / VE to identify major gaps in the fight against dengue cases;
structured interviews with three members of the dengue hotline; defining success
metrics in partnership with the team of VE; presentation of system screenshots for VA / VE; presentation of the prototype for both agencies and prioritization of features and
system development. The validation of the prototype indicated significant
improvements in indicators of success when compared to existing forms of
denunciation, disk dengue and dengue zap.