Modelos e indicadores de desempenho com foco em competência: um estudo em uma empresa de móveis projetados.

Abstract

The company that seeks permanence and competitiveness in a very competitive market realizes the importance of performance evaluation for competence as a strategic tool for people management. The aim of this study is to analyze which indicators of performance evaluation with a focus on competence that are valid for the existing positions in the company, in which the studies were conducted. For this we used the methodology and descriptive case study, which obtained the data collection through questionnaires, being characterized as a quantitative method. Data collection was carried out from 15 to 19 June 2012, being formed by 15 members, all in the role of company employees. We used semi-structured according to the model Rabaglio (2006), with adaptations, so the data were analyzed and based on the content analysis it was observed that if the company someday, through its leader want to deploy model performance evaluation with a focus on competence as a validated measurement instrument, the company should adopt a few meters of competence for the implementation of the evaluation. The gauges suggested and validated for the reality of the company under study were indicators of Agility, Time management, capacity analysis, Ability to meet standards and procedures, Commitment, Interpersonal Communication, Discipline, Empathy and listening, Emotional Balance, Focus result, organization and planning, negotiation and persuasion, Troubleshooting and Vision systemic Therefore, if you want to deploy this business model suggested in our study, should be used by the tool management competence, based gauges mentioned above.