ARAÚJO, Eliane Maria de Medeiros.
Abstract:
The standardization is part of our common everyday for thousands of years, though not always
been carried out consciously. At the same time, the control is presented as crucial factor of
fundamental importance for organizations. The present work is a study to assess the influence
of standardization through the Productivity Control System (SAP) in the context of Posts and
performance of postmen in CDD (Domiciliary Distribution Center) Campina Grande. This
research it is a case study presents qualitative and quantitative approach and is characterized as
exploratory and descriptive. It was observed by positioning the managers that SAP has brought
improvements to the CDD because they will be a better quantification of the results of the
individual production of each postman, better monitoring and the work team came to play its
most concentrated form of activities. Postmen mostly positioned themselves averse SAP and
have demonstrated little willingness to assimilate the systems implemented by the company.
The standardization can be concluded both by the position of managers, as the postmen, it exerts
positive influence for the company and for the work of employees, it provides time savings and
improvements in internal workflows, but also a larger organization the labor sector
