Avaliação de desempenho por competências: a percepção dos funcionários acerca da sua implantação em uma empresa de vendas e serviços.

Abstract

The accelerated environmental changes and develop the skills of individuals, the fundamental factors for the development of any organization. In this context, the aim of this study is to verify the expectations of Alpha company's employees on the implementation of competencybased performance review. For this, he has been trying to make a bridge with scientific studies on the subject of Performance Assessment authors as Marras (2000), Fleury (2001), Leme (2005), Gramina (2007), among others. As theoretical, it was necessary to address the issues related to people management, competency management, Performance Assessment and performance evaluation skills. To carry out this study was carried out field research, in addition to non-participant observation techniques and interview between those involved in the performance evaluation. According to the results found in the survey see the importance and the need for the establishment of the proposed method, since she does not practice formally evaluating employee performance. The performance assessment is considered as a way of motivating employees for improved performance and personal satisfaction, providing a career perspective and formal recognition of the results presented.