Uso da ferramenta de qualidade PDCA em atividades administrativas de uma agroindústria na cidade de Caicó-RN.

Abstract

It´s indisputed the importance of the investment in agroindustry for economy. Nowadays the little companies of this business area have sought to invest in the structure, installations, technological innovations and trainee programs. The objetive of the research was to identify the importance of the application of PDCA instrument in the administrative activities as a contribution for the continuous improvement of this productive process. The methodological procedures in this research consisted in a bibliographic survey and the data collection was achieved with a questionnaire with questions, each other divided between two stages: one related to the social-demographic and professional profile of the respondents; and respondents knowledge about the quality instruments and its application in the administrative activities of the researched agroindustry. The results evidence that the studied company uses a very organized strategically planning, with definition of goals and clear objectives. It was also noticed that the agroindustry uses quality instruments for developing its products, improving the efficiency of its production.