Gestão de operações em uma empresa de transporte: estudo de caso na empres Rapidão Cometa S/A.

Abstract

The actual market environment has become everyday more competitive and intransigent among the organizations that compose the market. In order to obtain success and increase, companies that pursue to overcome their own limitations, are using a large part of their time in planning strategies, programming and control so that such companies can become more and more efficient concerning their activities. Within this context, the concepts about planning and control proposed by SCHMENNER fit very well. In such concepts the planning is a mechanism which might be established beforehand to serve as guide when a decision-making is needed; whereas the controls are mechanisms established together with the service process in order to determine whether what is happening is or is not in accordance with what was panned. In this context the research had as main objective to identify how they are managed the company's operations Quick Comet, from a case study that used a methodology through participant observation, where the survey identified some problems such as: Lack of planning prior to dispatch, Disability in the control of information in the system, failed planning of activities by operators, etc. that occur in daily operation of the company Quick Comet Logistics and Transport, in Campina Grande – PB, and seek to establish some ideas and suggestions in planning, control and planning, to reduce these problems and reduce operational costs of labor, cost of fleet, reduce the level of faults / failures of the loads, and increase the level of satisfaction of customer and performance in the information provided to them.