Análise da gestão do conhecimento pelo método Seci de Nonaka e Takeuchi (1997): um estudo de caso na agência da Caixa Econômica Federal na cidade de Esperança-PB.

Abstract

The objective of this monograph is to analyse gradation in the spaces of knowledge creation through the SECI methodology described by Nonaka and Takeuchi (1997), at the Caixa Econômica Federal agency in Esperança-PB, that is, to analyse which are the kinds and quantities of spaces (ba) dedicated to socialization, externalization, combination and internalization of existing knowledge at such a corporation, so that SECI methodology may be presented to managers being interviewed and they can spread it within the whole corporation and include it in products, services and systems. A review of the main concepts of Knowledge Management was initially applied, and then the results of the study were shown and analysed. Final considerations were taken afterwards. The directions followed by the author to build the study were also presented, that is, the methodologic procedures which characterize the study as being descriptive and qualitative. It is seen as a case study from the perspective of technical procedures. One will be able to tell if the knowledge is really important for the Caixa Econômica Federal agency in esperança-PB, through the view of its managers, according to the analysis of knowledge creation by SECI methodology by Nonaka and Takeuchi (1997).