O impacto do uso das tecnologias da informação e comunicação nas atividades do Fórum Ministro Luiz Rafael Mayer- Comarca de Monteiro-PB.

Abstract

The management reform of public administration has shifted the focus of public administration in Brazil which now inspired by the private management and advance of scientific-technical, should develop its functions more efficiently in order to reach the best results in the promotion of the common good and these actions are the least onerous as possible. Inserted this perspective the Court of Paraiba - TJPB - has developed a policy of modernization and adaptation of their operating mode to the current technological reality. Therefore, this study assumes that the use of IT helps to increase the efficiency of TJPB in their activities. In this sense, the aim is to analyze the impact of the use of new information technologies on the efficiency of the activities at the Forum Ministro Luiz Rafael Mayer in the District of Monteiro. Therefore it was used qualitative research, with the following techniques: questionnaires, bibliographical, documentary, field research, participant observation and content analysis. The results show that there is a disparity between the Court's efforts and the impact noticed by servers who make use of IT in the district of Monteiro. Analysis of the questionnaire indicated that users consulted proved to be, on average, dissatisfied with the quality of IT available to them today, although they have positive expectations in the use of IT to improve efficiency in the performance of their duties provided the improvement of its components.