ARAÚJO, H. F.; http://lattes.cnpq.br/3548134748418592; ARAÚJO, Herllen de França. (BrasilCentro de Ciências Jurídicas e Sociais - CCJSPROFIAPUFCGUniversidade Federal de Campina Grande, 2018)
The current situation has demanded from the public institutions transparency of the
information and a better performance in relation to the services offered. In order to
meet these demands, this study presented tools ...