TITO, T. A.; http://lattes.cnpq.br/4191646739829513; TITO, Tatiana Alves. (BrasilCentro de Ciências Jurídicas e Sociais - CCJSPROFIAPUFCGUniversidade Federal de Campina Grande, 2019)
Professionals of the Brazilian Public Administration are seeking to develop more and
more practices that improve their services. Process management is one of these
improvements, which focuses on the most critical ...