SALES JÚNIOR, F. M.; http://lattes.cnpq.br/9450303191068854; SALES JÚNIOR, Francisco Monteiro de. (BrasilCentro de Ciências Jurídicas e Sociais - CCJSPROFIAPUFCGUniversidade Federal de Campina Grande, 2016-12-21)
Service quality is inherently related to the ability of the actions, attitudes and behaviors from supplier to solve problems or to offer benefits to customer in order to meet their needs and provide satisfaction. Assessing ...