FERREIRA, F. K. L.; LEITE, M. F.; http://lattes.cnpq.br/2470366248464462; FERREIRA, Fernanda Karen Lima.; LEITE, Millena Farias. (BrasilCentro de Ciências Jurídicas e Sociais - CCJSUFCGUniversidade Federal de Campina Grande, 2021-05-25)
The service industry is characterized by the wide involvement between customers and service
providers, above all, because the quality attributed, often varies according to the perception of each customer at the time of ...