SOUSA, L. A.; http://lattes.cnpq.br/6405352291390838; SOUSA, Luan de Almeida. (BrasilCentro de Ciências Jurídicas e Sociais - CCJSUFCGUniversidade Federal de Campina Grande, 2017-08-29)
The relationship with customers today takes on a strategic level that can generate
sustainable competitive advantages for companies. Given the competitive
environment, mobile operators increasingly seek relationships ...